At SJB Sash Windows Specialist Ltd we strive to provide a first class service to all our customers. However, there may be a rare occasion where there maybe something that you are not totally happy with. We look to resolve any problem as quickly and as efficiently as possible.
If you have any queries, suggestions or complaints please follow the following proceedure:
1. In the first instance, if you wish to complain about our services, please speak to a member of staff who will try to sort things out for you directly, or will put you in touch with someone who can help. You can contact us on:
SJB Sash Windows Specialist Ltd
4 The Market
2. If you send your complaint by email or post, we will aim to send an initial acknowledgement of receipt of a complaint within 3 working days and a full response to complaints within 10 working days of receipt. If they cannot respond fully within 10 working days, they will keep you informed on the progress of our investigation.
3. We will try to put things right the first time, but if you are not satisfied with the way your complaint is handled and wish to take the matter further, you can contact our Competent Person Scheme, Certass however please contact SJB Sash Windows Specialist Ltd as detailed above in the first instance.
If you are still dissatisfied having followed all the stages of our internal complaints procedure, you may apply to Certass for an independent investigation of your complaint. Please write to the following address or use the telephone, fax or email details below:
FAO: Certass Quality Manager
PO BOX 26332
Tel: 01292 292099
Fax: 0141 555 5977